Terms and Conditions

‍Welcome to Intogreat

Intogreat is a space designed to support your mental fitness and emotional well-being in everyday life. It offers tools, reflections, learning experiences, and resources you can return to when life feels full.

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These Terms and Conditions (the "Terms") explain the agreement between you and Intogreat when you use our website, platform, products, and services. They set out what you can expect from us, and what we ask from you in return. Please read them carefully. By creating an account, ticking the box to accept these Terms, clicking “I agree”, or making a purchase on our website located at www.transformintogreat.net (the "Site"), you confirm your affirmative acceptance of these Terms and enter into a binding contract with Intogreat Ltd, a company incorporated in England and Wales with company number 13734084 and registered office at Suite 6a 10 Duke Street, Liverpool, England, L1 5AS (we, us, our).

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If you do not agree to these Terms, you must not use the Site or our services.

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Effective: 21st January 2026

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Definitions:

In these Terms:

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Customer, you and your mean the person who accesses the Site, creates an account and/or purchases Services.

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Content means all text, graphics, videos, audio, workbooks, exercises, assessments, blogs, mental fitness tools, live session recordings and other materials that we make available as part of the Services.

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Platform means the LearnWorlds platform upon which our Content is hosted.

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Services means our personal development content, courses, coaching, events, subscriptions, digital products and any related materials provided through the Site or otherwise, as described on the Site from time to time.

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Subscription means a recurring paid plan for access to specified Services and the Platform, as described on the Site.

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User Content means any content you submit, upload, post, transmit or otherwise make available through the Platform or Services, including comments, testimonials, reviews, feedback, messages, assignments and uploads.

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Eligibility and Parental Consent for Users Under 18

The Services are intended for users aged 16 and over. If you are under 18, you may only use the Services with the consent and supervision of your parent or legal guardian. By allowing a minor to use the Services, the parent or legal guardian agrees to these Terms on the minor’s behalf and is responsible for the minor’s acts and omissions. We may require verification of parental responsibility and consent and may suspend access if such verification is not provided when requested.

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Contract Formation

Your order or registration is an offer to buy Services or to create an account on these Terms. We will accept your offer only when we: confirm acceptance in writing (including email), provide access to the Services, or take payment and provide order confirmation, whichever occurs first. No contract is formed until acceptance. We reserve the right to reject an order prior to acceptance, for example if we cannot verify your identity, there is a pricing or availability error, or we reasonably suspect fraud.

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Accounts and Security

To access our Services on an ongoing basis, you will need to create an account on our Platform, which includes a username, password, and a way of contacting you (such as an email address and/or phone number). You must provide accurate, current information when creating an account and keep your credentials confidential. You are responsible for all activity under your account. You must notify us immediately at support@intogreat.net if you believe your account has been accessed without authorisation. We may require you to set up multi-factor authentication.

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We will provide the Services with reasonable skill and care. We may make non-material changes to the Services to reflect improvements, address legal or security issues, or update Content. If we make a material change that significantly reduces the overall functionality or value of a Subscription you have already paid for, we will give you reasonable prior notice and the right to cancel with a pro-rata refund for the period after cancellation.

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Whilst we strive to maintain continuous service, we are not liable for any outages or service and product changes except where required by applicable law.

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User Conduct and Obligations

You agree to use our Services only for lawful purposes and in accordance with these Terms. Furthermore, you must not:

• Upload, post, transmit, or otherwise make available any content that is unlawful, defamatory, obscene, discriminatory, infringing, misleading, or otherwise objectionable.
• Harass, abuse, or harm any person, including coaches, staff, and other users, or interfere with any other person’s use of the Services.
• Copy, reproduce, record, modify, distribute, publicly display, or create derivative works from any content or materials provided through the Services except as expressly permitted in writing.
• Use automated means to access the Platform, introduce viruses, malware, or other harmful code, or attempt to gain unauthorised access to any systems.
• Misrepresent your identity, credentials, or intentions, or impersonate any person or entity.
• Circumvent or attempt to circumvent any access controls, usage limits, or payment obligations.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

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Pricing, Payment and Taxes

Prices are stated on the Site and include VAT where applicable, unless stated otherwise. We kindly request payment in advance for any Services provided. We use third-party payment processors, and accept the following payment methods on our Site:

• Credit Card;
• PayPal;
• Debit; and
• Direct Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If a payment fails, we may retry, ask you to provide another method, or suspend access until payment is received. You are responsible for any bank charges, exchange fees and taxes not included in the price. If we believe your payment has violated any law or these Terms, we reserve the right to cancel or reverse your transaction.

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Subscriptions, Automatic Renewal and Notice

If you purchase a Subscription, it will continue for the initial term stated at purchase and will automatically renew for successive renewal periods of the same length unless you cancel before the renewal date. We will provide clear advance notice of each renewal, including the renewal date, price and how to cancel, sent to your registered email address before all renewals.

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You may cancel at any time via your account settings or by contacting us at support@intogreat.net. Cancellation takes effect at the end of the current paid period. Except as required by law or expressly stated in these Terms, fees are non-refundable.

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Cooling Off and Statutory Consumer Rights

If you are a consumer in the UK, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects those rights.

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For digital content and services purchased at a distance, you may have a 14-day right to cancel from the day after purchase. However, if you expressly request that we begin supply during the cancellation period and confirm that you acknowledge your right to cancel will be lost once full performance occurs, you may lose the right to cancel. Where you cancel within 14 days after requesting early supply, you may be charged a proportionate amount for Services provided up to cancellation. Your statutory rights to a repair, replacement, re-performance or refund for faulty goods or digital content apply in addition to any contractual rights.

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Suspension and Termination

We may suspend or restrict your account where reasonably necessary to:

- Protect security;

- Investigate suspected fraud, misuse or legal breaches;

- Comply with law or a court order; or address non-payment.

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Except where immediate action is necessary, we will provide prior notice explaining the reasons and how you can remedy the issue, and we will provide a point of contact. If the issue is remediable, we will give you a reasonable opportunity to remedy it before taking further action.

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We may terminate your account or a contract on written notice if:

- You commit a serious or persistent breach of these Terms that is not remedied within 14 days of notice;

- You fail to pay fees after reminders; or

- We cease providing the relevant Services.

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You may terminate at any time for convenience by cancelling your Subscription (effective at period end) or by closing your account. On termination, your right to access the Platform, Services and Content ends, except that you may retain any copies of Content expressly permitted by the product description at the time of purchase. Termination does not affect rights and obligations accrued up to the date of termination, including payment obligations.

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Sale of goods and services

These Terms govern the sale of goods and services available on our Site. We are legally required to ensure all goods and Services match the description provided in accordance with applicable law. You agree to purchase goods and services from our Site at your own risk. All our goods and Services will be paid for in full when they are ordered.

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We reserve the right to cancel your order before dispatch of goods or commencement of Services, or as otherwise allowed by law. Any cancellation or reversal of your transaction will be conducted in accordance with applicable law.

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Shipping and delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Royal Mail standard delivery by post.
• DPS standard delivery by post.
• UPS standard delivery by post.

Delivery will take place as soon as reasonably possible. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

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If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

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You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

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Return and Refund Policy

If you wish to cancel your purchase and the goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit. Returns must be made by mail. To return a good by mail, pack your goods, go to your nearest post office and pay the necessary postage. Return to intogreat Ltd, Suite 6A, 10 Duke Street, Liverpool L1 5AS, UK.

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If the goods you returned are deemed by us to be undamaged, we will reimburse to you all payments we received from you in relation to the purchase of the goods. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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We will provide the reimbursement within 30 days after we receive back from you any goods supplied. We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

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Intellectual Property

All intellectual property rights in the Site, Services, Platform and Content are owned by us or our licensors. Except as expressly permitted, you must not reproduce, distribute, modify, create derivative works from, publicly perform, or otherwise exploit the Content. Subject to payment of applicable fees, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Content for your personal, non-commercial development during the term of your access to the Services.

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If a product description expressly permits limited sharing or download, you may do so only in accordance with that description and for personal use. You must not remove proprietary notices or circumvent technical protections.

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All content and materials made available via the Services, including without limitation text, audio, video, images, workbooks, templates, tools, software, code, designs, trade marks, and branding are owned by us or our licensors and are protected by copyright and other intellectual property laws.

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User Content Licence

You retain ownership of your User Content. To enable provision and improvement of the Services, you grant us a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, adapt, and display your User Content solely for the purpose of operating, providing, improving, securing and promoting the Services, including in anonymised or aggregated form, and to comply with law. You represent that you have the rights necessary to grant this licence and that your User Content does not infringe the rights of any third party.

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Accessibility Feedback

We are committed to providing an accessible experience for all users and to continually improving the accessibility and usability of our Services. We aim to conform to recognised accessibility standards, including alignment with the principles of the Web Content Accessibility Guidelines (WCAG), and we implement ongoing measures to identify and address barriers to access.

To support this commitment, we undertake the following measures:

- Periodic accessibility reviews and audits of our website and platform;

- Remediation of identified issues within reasonable timeframes;

- Consideration of accessibility in our design and development processes; and

- Provision of reasonable adjustments or alternative formats on request where feasible.

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Some content or functionality may be provided by third parties. While we do not control third-party content, we encourage providers to adopt accessible practices and we will work to facilitate accessible alternatives where reasonably practicable.

We welcome feedback on the accessibility of our services. If you encounter any accessibility barriers or require information in a different format, please contact us at support@intogreat.net or Suite 6a, 10 Duke Street, Liverpool L1 5AS, UK. Please include a description of the issue, the relevant webpage or feature, and any assistive technology you are using. We will acknowledge your feedback within 10 working days.

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Data Protection and Privacy

We act as controller in respect of the personal data we collect about you in connection with the Services. We will process your personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018 and our Privacy Policy, which forms part of these Terms.

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We collect personal data that you provide to us directly (for example, when creating an account, booking sessions, or purchasing Services), data generated through your use of the Services (including usage data and analytics), and, where applicable, data from third-party integrations that you authorise. The categories of personal data processed include identity and contact details, account credentials, transaction and payment information, communications, and engagement with course materials. We do not require special category data for the Services. If you choose to disclose health or other sensitive information during coaching or group sessions, you do so voluntarily. We will treat such information with appropriate confidentiality and will avoid recording or retaining special category data unless strictly necessary for the purposes you request and with your explicit consent.

We use your personal data to provide and administer the Services, manage your account, process payments, respond to enquiries, personalise content, improve our offerings, comply with legal obligations, and, where permitted, to send you marketing communications. We will only send you electronic marketing with your consent or where otherwise lawful, and you may opt out at any time.

We share personal data with trusted processors who provide services to us, such as hosting, analytics, communications, and payment processing, under written contracts that require appropriate safeguards. We may disclose data where required by law or to protect our rights. We will not sell your personal data.

Personal data is stored securely using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction, or damage. We retain personal data only for as long as necessary for the purposes set out above and in accordance with our data retention policies.

Some processing may involve transfers outside the UK/EEA. Where this occurs, we will ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

You have rights under data protection law, including rights of access, rectification, erasure, restriction, objection, and data portability, and the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with the InformationCommissioner’s Office. For further details of how we process personal data, please refer to our Privacy Policy.

If you participate in group sessions, you must respect the confidentiality of other participants and must not record or share information about them without their express consent.

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Warranties and Standards

We will provide the Services with reasonable skill and care and in conformity with the contract. We do not provide medical, psychological, financial, tax or legal advice. Personal development outcomes vary and are not guaranteed. Nothing in this clause limits your statutory rights.

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Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

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If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable skill and care. We are not responsible for loss or damage that is not foreseeable. Loss is foreseeable if it is obvious it will happen or if, at the time the contract was made, both we and you knew it might happen.

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We only supply the Services for domestic and private use. If you use the Services for any commercial or business purpose, we will have no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.

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Subject to the first paragraph of this clause, and to the extent permitted by law, our total liability to you for all losses arising under or in connection with the contract shall be limited to the higher of: the total fees you have paid to us in the 12-month period preceding the event giving rise to liability; or £2,000. This cap does not apply to the liabilities we cannot limit by law.

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Your statutory rights under the Consumer Rights Act 2015 and related legislation remain unaffected.

You are responsible for ensuring that your devices, internet connection, and software are suitable for accessing the Services. We are not responsible for any failure to access the Services caused by your equipment, connectivity, or third-party platforms.

Third Party Services

The Services may inter-operate with third-party platforms or contain links to third-party websites. We are not responsible for third-party services or content and your use of them is at your own risk and subject to their terms.

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Indemnity

If you are using the Site and services on behalf of a business or legal entity and not in an individual capacity then, except where prohibited by law, you agree to indemnify and hold harmless intogreat Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms.

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Force Majeure

We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control, including acts of God, flood, drought, earthquake, or other natural disaster, epidemic or pandemic, governmental actions, war, threat of or preparation for war, terrorist attack, civil commotion, industrial dispute not involving our workforce, failures of utilities or telecommunications, or the default of suppliers or sub-contractors outside our reasonable control.

If a force majeure event prevents performance of our obligations for a continuous period of more than 30 days, either party may terminate the affected Services on written notice. Where Services are terminated due to a force majeure event, we will provide a fair and proportionate refund or credit for Services not provided, taking into account costs already incurred.

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Complaints Policy

We are committed to resolving complaints fairly and promptly. If you have a complaint, please contact us by email at hello@intogreat.net, by post to Suite 6a, 10 Duke Street, Liverpool L1 5AS UK or via the Contact Us form on the website. Please include your full name, contact details, a clear and full description of your complaint, relevant dates and the outcome you seek.

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We will acknowledge receipt within 10 working days and aim to provide a substantive response within 14 working days. If we need more time, we will tell you when you can expect a full response. If your complaint is not resolved, you may request that it be escalated to a senior manager. If you are a consumer and remain dissatisfied, you may have the right to refer the matter to an alternative dispute resolution (ADR) body. Details of any ADR provider we are willing to use will be provided on request. Use of ADR is voluntary and these Terms do not affect your right to bring a claim in the UK courts.

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We will keep a record of your complaint, our investigation, and the outcome for at least 12 months for quality assurance and compliance. We will handle personal data in accordance with our Privacy Policy and applicable data protection laws.

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‍Dispute Resolution and Governing Law

We encourage you to contact us first to resolve any issues. Nothing in these Terms limits your statutory rights or your ability to bring proceedings in the courts of the United Kingdom.

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These Terms, their subject matter and formation, are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your local courts or in the courts of England and Wales. If you are a business customer, the courts of England and Wales shall have exclusive jurisdiction.

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If you reside in the European Union, you may be entitled to submit your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform. ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court.

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Subject to any exceptions specified in these Terms, if we are unable to resolve any dispute through informal discussion, then we agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both parties. Notwithstanding any other provision in these Terms, we agree that we both retain the right to bring an action in small claims court.

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Communications

We will communicate important information about your account, renewals and changes to the Services by email to your registered address or through your account. Please keep your contact details up to date.

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Changes to these Terms

These Terms may be amended and updated from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site, Platform or delivery of our Services. If these changes materially affect your use of the Platform and Services, or your legal rights, we will give you reasonable notice. If you continue to use our Services after the changes have taken effect, it means that you agree to the changes. If you don’t agree, you must stop using our Services.

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Assignment

You may not assign or transfer your rights or obligations without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition or sale of assets, provided this does not materially reduce your rights.

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No Waiver

Failure to enforce a right or provision is not a waiver. A waiver must be in writing and applies only to the specific instance.

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Severability

If any provision is found invalid or unenforceable, it will be replaced by a valid provision that most closely reflects the original intent, and the remaining provisions will continue in full force.

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Entire Agreement

These Terms, together with any documents expressly referred to in them, constitute the entire agreement between you and us regarding their subject matter and supersede any prior discussions or understandings. Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

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Contact details

Please contact us if you have any questions or concerns. Our contact details are as follows: +44(0)7597 487 220

Email: support@intogreat.net

Post: Suite 6A, 10 Duke Street Liverpool, L1 5AS, UK

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You can also contact us through the Contact Us form available on our Site.

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